• Eagle

    We have used the Mystery Shopper program since opening. Independent feedback is a vital to ensure we constantly deliver quality customer experiences.

    Tom Smith, CEO, Arthur’s Seat Eagle Gondolas

  • NGV Picture Web

    Mystery visits are a great insight into our level of service and audience engagement, but also provide opportunities for improvement to ensure we can continue to be leaders within our industry.

    National Gallery of Victoria

  • Edge Insights Slide2

    Mystery Visits are a great insight into our business and extremely beneficial to understanding a customers perspective honestly and not emotively.

    Lion Group

  • Edge Insights Slide3

    Knowing what our customers think, want and need has always been central to our success.

    Sovereign Hill

Edge Insights. Your Customer Experience leaders.

Your customers’ total experience will dictate whether you will succeed or fail. Businesses that create exceptional customer experiences can set themselves apart from their competitors. Customers measure you on what you deliver: so ask yourself
is my business delivering?

Do you see your business through a customer’s eyes? How can you? There’s only one way to find out what your visitors really need and what motivates them, and that is through research. Gain the insight you need to give your business the edge.
Don’t believe us, believe our clients!

Contact us