• NGV Picture Web

    Mystery visits are a great insight into our level of service and audience engagement, but also provide opportunities for improvement to ensure we can continue to be leaders within our industry.

    National Gallery of Victoria

  • Edge Insights Slide2

    Mystery Visits are a great insight into our business and extremely beneficial to understanding a customers perspective honestly and not emotively.

    Lion Group

  • Edge Insights Slide3

    Knowing what our customers think, want and need has always been central to our success.

    Sovereign Hill

Edge Insights. Your Customer Experience leaders.

Your customers’ total experience will dictate whether you will succeed or fail. Businesses that create exceptional customer experiences can set themselves apart from their competitors. Customers measure you on what you deliver: so ask yourself
is my business delivering?

Do you see your business through a customer’s eyes? How can you? There’s only one way to find out what your visitors really need and what motivates them, and that is through research. Gain the insight you need to give your business the edge.
Don’t believe us, believe our clients!

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Some of our Clients

National Gallery Of Victoria Logo
Mantle Group Logo
Sovereignhill
Moonlit
Skyrail Logo
Jamessquire