About Us

“Our Mission is to work with businesses and government agencies to raise the standard of customer service in Australia.”

The Edge Insights story began in 2001 when Tourism Audit Services was first formed. Under the direction of Garry Robilliard, a respected and experienced tourism operator, Tourism Audit Services grew to become a leader in providing market research services to the tourism industry, in particular, mystery visits. By 2012 the company took on new vision and direction and became known as Edge Insights.

The Edge team has had the unrivalled experience working with all tiers of government, especially a range of local government authorities and tourism bodies located throughout Victoria and Australia. We have worked with clients from a diverse range of industries including (but not limited to);

  • Museums 
  • Golf Courses
  • Real Estate Agents
  • Retail
  • Tour/Travel Operators
  • Caravan Parks
  • Accommodation (from budget to 5 star)
  • Cafes/Restaurants
  • Major Tourist Attractions
  • Visitor Information Centres
  • Day Spas and Wellness Centres

Known for our ‘on the ground, grass roots approach’, Edge Insights is all about listening to our clients and tailoring solutions to suit their individual needs. Our team is flexible, professional and most importantly accountable for our work and actions. We work collaboratively with clients to build a strong working relationship to achieve the highest standard outcome possible.

In a nutshell, we understand the industry, the trends, current issues, opportunities and threats. We live and breathe it daily and are passionate about all that we do.